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ISO 9001:2000 CERTIFICATION
Ebony gets ISO 9001: 2000
Certification
New Delhi, 15, February 2006: Ebony
Retail Holding, the country's leading fashion
& lifestyle retailer has been awarded
the ISO certification. The coveted ISO 9001-2000
certification has been conferred to Ebony
after assessing its process efficiencies
through various stages of buying and merchandising,
warehousing, HR, F&A, marketing and
retailing of various branded and customized
merchandise from the company's South Extension
store in New Delhi.
The development has brought to light a
new phase in the Indian Retail Industry
where retailers are now coming forward for
ISO certification. Until recently, ISO certification
was a subject matter of interest mainly
for manufactures and export houses. This
also marks a renewed focus of Ebony on managing
its services in a better manner. Expressing
his happiness on getting the ISO certification,
Mr.Lalit Kumar, CEO and Director,
Ebony Retail Holdings said, ”The
ISO 9001:2000 Certification validates the
stringent quality Procedures followed at
Ebony. We at Ebony have set a few Quality
Objectives for ourselves, which includes
customer satisfaction, pleasant ambiance,
human resource development and steady &
profitable business growth. Over the years
we have strived to provide India customers
with world class retailing experience along
with excellent products”
“The systems we now have in place
ensure predictability of each outcome to
the desired high quality standard. This
enables our objectives of expanding our
relationships with existing vendors, customers
and broadening our customers base”
he added ISO assessment areas include quality
management system (includes control of documents
and records); management responsibility
(includes commitment to quality policy and
customer focus); resource management (includes
HR issues); product realization (includes
customer-related processes , design purchasing
and production/service); measurement analysis
& improvement (includes audits, data
analysis, corrective action procedures,
continual improvement).
Publication: Brand Reporter
For More Information:
Anand / Garima
Mutual PR
9350266285 / 9899163353
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